1. Manufacture and quality control
Because we are concerned about the quality of our food supplements, all our capsules are developed, manufactured and tested in France in French laboratories.
2. Natural ingredients
Their natural ingredients guarantee these are healthy products: the plants and plant extracts, as well as the nutrients (vitamins, etc. ...) are carefully selected and are listed with the authorities.
3. Details of composition
Each food supplement has sites and product pages dedicated to it. Simply put the product name in Google or any other search engine to check the composition of the product.
4. Taking the capsules
Like any product containing vitamins, you are recommended to take it in the morning: swallow two capsules daily in the morning with a full glass of water.
5. Personalized follow-up
So you can get the best results from your treatment, we offer you access to a personalized, dedicated space for the duration of your treatment. Thus you can you follow the development of your programme and get tips and exercises tailored to your profile.
6. The importance of the programme
It is important to follow your programme carefully: as well as taking the capsules, you should regularly consult your personal space, access to which was sent to you by email, including your ID and password.
Dispatch and delivery
7. High quality, rapid dispatch
As soon as you place your order, we prepare your package for delivery. For any order placed before noon (Monday to Friday), shipping is the same day. It then takes 48 to 72 hours to receive your goods.
8. Shipment tracking is available
As soon as La Poste receives and ships your package, you will receive an email giving you a tracking link to click, so you can know where your package is in real-time.
9. Discreet delivery
To respect your privacy, your package is completely neutral, with no mention of its contents. The billing for your order is the same.
10. How can I benefit from the promotional offer
When ordering, you have the choice between two offers.
A promotional offer for a sustainable treatment with our help
The first promotional offer of a 25% discount means you will receive the equivalent of 15 days of free treatment (30 capsules) in order to test the effectiveness of the two-month programme. If the treatment turns out to be suitable for your profile, you don't have to worry about anything, as it will be automatically renewed after two months to make sure there is no break in the treatment. This guarantees lasting results.
Of course, you are free to stop the treatment at any time during the two months by simply contacting customer service, whose details are at the bottom of this page.
The offer at the current rate without discount
The other offer is at the current price, without any discount, because when you apply for this offer, you opt to place a single order so you can test the product. After your two month treatment is completed, if you are persuaded by the programme, you will have to place a new order on the site, which may interrupt your treatment.
For both offers, you are offered access to your personal space for the duration of your subscription to our services.
11. How can I see the different rates/prices for the different packs?
Go to the programme that interests you and then subscribe.
Its simple, fast and free :
- it only takes a few seconds to complete the form
- your registration doesn't commit you to anything at all
- you can look at the different rates at your leisure
- you can take advantage of the current best deals!
12. I don't have a credit card, how can I pay?
You can use the following means of payment:
Before doing that, you need to have confirmed your payment method on the payment page and noted your customer reference, essential to document via the chosen payment method (you'll be reminded of all this in an email).
must be sent directly to our address:
If you wish to pay by bank transfer
this is our IBAN:
For payment by money order
you need to go to the post office with enough cash for your order. You will need to give the clerk some information:
13. Why is it more expensive if I pay by cheque, bank transfer or another method?
When you decide to subscribe to one of our programmes, you must choose the one that best suits you:
- a treatment that is several months long allows you to follow the progression of your results without stress, to receive your renewal automatically every two months (during the period of your choice), and so follow your programme without interruption. For this loyalty, we offer you our advantageous "Discovery" package, and gifts (cf. 1st paragraph).
- other payment methods (credit card, cheque, bank transfer, etc. ...) allow you to buy batches of boxes, but it's up to you, you don't make any commitment but you may find that you run out of a product. No loyalty offer.
14. Why can't I place a new order?
Perhaps you are already enrolled in one of our programmes and so will automatically get the next part of your treatment. Please contact customer service directly.
15. I have not received a confirmation of my order by email
When you order, you will immediately receive an order confirmation email. This mail will include all the information regarding your order (content, price, payment method, etc.).
If you can't find this email, it is probably in the SPAM folder in your email. Be sure to check the contents of your SPAM folder.
Should you not be able to find it at all, please contact customer service, whose details are at the bottom of this page.
16. I made a mistake in my delivery address or the country was not in the list
If you have made a mistake in your address, contact customer service as soon as possible so they can correct it.
If your country is unlisted please contact support, whose details are at the bottom of this page.
17. I can't log in to my personal space
I haven't received the email giving me the access codes to connect
When you ordered you received a confirmation of your purchase by email: in this confirmation you will find your access codes, with your username and password, as well as the link you can click on to connect.
If you have not received this email, please check the SPAM folder in your email box.
I've tried to login but it doesn't work, nothing happens
It is possible that when you copy/pasted you accidentally included a space and so the password is not recognized, please check.
It is also possible that you have applied for a new password and meanwhile you have used an incorrect one, i.e. an older password.
In both cases, we invite you to send a new password request by clicking on Forgot your password?on the login page. A new password will be sent and you should use that one.
18. I have been waiting for my package but haven't got it. Where is it?
First, you must wait a minimum of 72 hours between the time you place your order and its receipt (excluding weekends and holidays).
Then, you should check your email to retrieve the order tracking email sent to you by La Poste, when the parcel left their premises. In this way you will know exactly where your package is.
If, after following this advice, you are still concerned because the deadline is past, your package is blocked or for any other reason, we advise you to contact customer service, whose details are at the bottom of this page.
19. I've just got a new package, I don't understand why
You have just received a new package, but you don't know what it is.
This is the next part of your treatment programme, bravo!
If you follow your treatment regularly, you put the odds of being fit (vitamins) and more confident in your favour. Thanks to your personalized space you can track how your programme is evolving with lots of energy, and at this time you need it!
You have received your package, so why not give it one more go?
Lots of clients are happy to have extended their programme again: it would be a shame to stop now you're going in the right direction, don't you think?!
If, during these next two months, you decide you don't want to continue, simply call or email customer service and we will stop sending the capsules.
If, for whatever reason, you do not want to keep the package you have received
Simply drop it at the post office nearest you, in the same condition you received it: it will be taken free of charge. At the same time, please contact customer service, whose details are at the bottom of this page, in order to tell them why you are returning it. You have 14 days to change your mind.
20. I have just placed an order and would like to cancel it immediately
You have recently placed an order but want to cancel it before you have received it.
If your cancellation is made before 2.00 p.m. (Monday to Friday, excluding weekends and holidays) and your order has not yet been shipped, it can be recovered by our services before leaving for shipping and you will be reimbursed directly, if you complete the same withdrawal form as seen above.
On the other hand, if you contact our customer service and your package has been shipped, you will have to wait for its delivery, and then either refuse to accept it, or return it to La Poste (no charge) so that it can come back to us. At the same time, you will also need fill out the withdrawal form that you can get from customer service, whose details are at the bottom of this page.
Remember that you enter into a contract when you place an order (and also validate the T&Cs) and you alone are responsible for your purchasing process. We will strive to meet your requests, but please be aware that too late cancellations will entail longer and more difficult procedures.